Shipping Policy
At Sareer Publications, we are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy to understand how we process and ship your orders.
1. Shipping Locations
We offer shipping to a wide range of local and international destinations. If you are unsure whether we ship to your region, please contact our support team before placing an order.
2. Order Processing Time
All orders are processed within 3-7 business days from the date of confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
3. Estimated Delivery Time
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Domestic Orders: Typically delivered within 14-20 business days.
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International Orders: Delivered within 7–21 business days, depending on the destination and customs clearance procedures.
4. Shipping Charges
Shipping fees are calculated based on the order weight, dimensions, and delivery location.
5. Order Tracking
Once your order is shipped, a confirmation with a tracking number and courier information by our representative via WhatsApp.
6. Customs, Duties, and Taxes
For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by their country. Sareer Publications has no control over these charges and cannot predict their amount.
7. Delayed or Lost Shipments
In rare cases, delays may occur due to weather, customs, or courier issues. If your order is significantly delayed or lost, please contact our customer service team for assistance.
Terms and Conditions
By accessing or using www.sareerpublications.com, you agree to be bound by the terms and conditions set forth below. If you do not agree to these terms, please do not use the website.
1. General Use
This website is provided for your personal and non-commercial use. You may not reproduce, distribute, or exploit any content for commercial purposes without prior written consent from Sareer Publications.
2. Account Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for all activities under your account.
3. Pricing and Product Information
All prices, descriptions, and availability of products are subject to change without notice. Sareer Publications reserves the right to correct any errors, inaccuracies, or omissions at any time.
4. Intellectual Property
All content on this website, including text, graphics, images, logos, and digital downloads, is the property of Sareer Publications or its content suppliers and is protected by copyright and intellectual property laws.
5. Limitation of Liability
Sareer Publications is not liable for any indirect, incidental, or consequential damages resulting from the use of or inability to use this website or products purchased from it.
6. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or accept responsibility for the content or privacy policies of external sites.
7. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Your continued use of the website following any changes constitutes your acceptance of the new terms.
Privacy Policy
Your privacy is important to us. This Privacy Policy outlines how Sareer Publications collects, uses, and protects your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Payment details (processed through secure third-party providers)
- Order history and website interaction data
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders
- Improve website functionality and customer service
- Send order updates, newsletters, or promotional offers
- Comply with legal obligations
3. Data Security
We use industry-standard encryption and security practices to protect your personal information. However, no online data transmission is completely secure, and we cannot guarantee absolute security.
4. Cookies and Analytics
We use cookies to enhance your browsing experience and to analyze website traffic. You can control cookie preferences through your browser settings.
5. Sharing of Information
We do not sell or rent your information to third parties. We may share your data with trusted partners (such as shipping carriers and payment processors) strictly for the purpose of providing our services.
Refund & Return Policy
We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, please review our return and refund policy below.
1. Eligibility for Return
You may return a product within 7 calendar days from the date of delivery if:
- The product is unused and in its original packaging
- It is not a digital product (e.g., eBooks)
- The item was damaged or incorrect
2. Return Procedure
To initiate a return, please email info@sareerpublications.com with:
- Your order number
- Reason for the return
- Supporting photos (if the item is damaged or incorrect)
- Our team will guide you through the return process, including instructions on packaging and shipping.
3. Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 30 business days.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
5. Damaged or Defective Items
Please report damaged or defective items within 48 hours of delivery for a full refund or replacement.